Refund policy

🔁 Return & Refund Policy

Sharda Amrutum

At Sharda Amrutum, each product is carefully handcrafted using natural ingredients and prepared in small batches. We take great care in packaging and delivering your order. Please read our return and refund policy carefully.

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Eligibility for Returns & Replacements

Due to the personal care and natural nature of our products, returns are accepted only under the following conditions:

• You received a damaged product

• You received an incorrect product

• The product was leaking or broken at the time of delivery

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Return Request Timeframe

• Any return or replacement request must be raised within 48 hours of delivery.

• Requests made after this period may not be accepted.

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How to Request a Return or Replacement

To initiate a request:

1. Contact us via the Contact Us page or official support channel.

2. Share your order number.

3. Attach clear images or videos of the damaged or incorrect product.

Our team will review the request and respond within 2–3 business days.

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Non-Returnable & Non-Refundable Items

We do not accept returns or refunds for:

• Used or opened products

• Products damaged due to improper handling after delivery

• Orders placed incorrectly by the customer

• Natural variations in color, texture, or fragrance

Such variations are normal due to the absence of artificial stabilizers or chemicals.

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Refund Policy

• If approved, refunds will be processed to the original mode of payment.

• Refunds are typically completed within 5–7 business days after approval.

• Shipping charges (if any) are non-refundable.

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Replacement Policy

• In case of approved damage or incorrect delivery, a replacement product will be shipped at no additional cost.

• Replacement delivery timelines may vary based on location.

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Order Cancellation

• Orders can be cancelled only before dispatch.

• Once an order has been shipped, it cannot be cancelled.

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Important Notes

• All products are made using natural ingredients, and slight differences between batches are normal.

• Sharda Amrutum reserves the right to approve or reject return or refund requests after evaluation.

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Need Help?

For any questions regarding returns or refunds, please contact us via the Contact Us section on our website. We’re always here to help 🌿